Terms and Conditions and Privacy

We do not offer casual refunds, returns, discounts, or exchanges. If a mistake was made on our end, please contact us, and we'll make it right. Please email us for sizing inquiries to make sure an item will fit perfectly. If you order the wrong size, we will not refund your item. All items are photographed before they are sent. Stains, smudges or marks that do not match the photo will not be refunded. For late shipments, please see the shipping policy section. 

Be sure to take your measurements correctly and double check them. No refunds, exchanges or alterations are possible in this situation.

A photo may be sent before shipping as a courtesy, but no changes can be made on the final piece, if it matches the work order, without an additional charge.

Customization Policy: 

We love creating pieces with our customers, however this does result in multiple dialogs where ideas are suggested. When you make your purchase, you will be shown a work order with all of the details and measurements listed. The customer is responsible to review the order carefully to ensure all requested details are present. Once the customer as agreed to the order, your item will be made as per the work order. If a detail is not present there, it will not be in the custom creation.

Your custom piece is not guaranteed to be one of a kind as a similar piece may appear later in our shop. The price will reflect bulk ordering prices that weren't available for your single made piece.

All Special Order and Non-Stocked items are handmade just for you and therefore your order is non-cancelable and the parts are non-returnable.

Some accessories and embellishments are vintage finds and may vary from those pictured, but will always match if purchased to accent an outfit. If you’d like to know if the exact accessories/embellishments pictured are available, please contact us before ordering, the exact item pictured may extend the creation time frame if it is possible to obtain them.

Colors may look slightly different on your computer screen than they do in person. Please keep this in mind when ordering.

Each custom piece is a work of art. Ultimately we strive to communicate our vision as artists to our customers and in turn them trusting us to make design judgement calls.


At Aggie + Francois , we have a huge respect for your privacy. Third parties (such as AdRoll) may place cookies on your browser for targeted advertising purposes. Information collected may include IP addresses, cookie identifiers and website activity. You may opt out here. We promise to not share your e-mail address, or any other customer information, with third parties. Your information is used, as necessary, to fulfill orders, keep you informed (if you wish) and for customer service. If you have any questions about the details of our privacy policy, please do not hesitate to contact us.